Debit Card Fraud Reported

March 11, 2015

We have identified a limited group of members whose Debit Card information (both card numbers and PINs) were at high risk for fraud. We have traced the point of compromise to a breach of cardholder information at Kmart that occurred in October 2014. Although the information was stolen from Kmart in October, fraudulent activity on accounts did not appear until Wednesday, March 11, 2015.

Bay Federal Credit Union takes account security very seriously. Out of an abundance of caution, we have closed the affected Debit Cards to ensure our members’ protection. We feel we have the responsibility to protect our member’s account(s) from becoming subject to fraudulent activity. Letters of notification have been mailed to affected members, and new Debit Cards for these members have also been ordered. If you believe that your Debit Card may have been part of the Kmart compromise, and has been disabled as a result, you may receive additional information by visiting any of our branch locations, or calling our Member Service Contact Center at 831.479.6000, option 3.

Unfortunately, information security at retailers, such as Kmart, is out of our control. We can partner with you to protect your accounts. We recommend reviewing your accounts on a regular basis using BayFedOnline or our mobile banking app. Be sure to look for and report any suspicious or unusual activity as soon as possible. Also, keep your contact information, such as phone numbers, mailing address and email address updated so we can reach you should the need arise.

For additional information about keeping your card information safe, see our Credit and Debit Card Fraud Prevention information sheet and the Fraud Prevention page.