We are aware of recent reports of scam attempts targeting Bay Federal members. These scams may involve phone calls or messages that appear to come from Bay Federal Credit Union, asking members to provide personal or account information, including one-time PINs, online banking credentials, or other sensitive details.
Please remember:
Bay Federal employees will NEVER ask you to share your online banking password, one-time PINs, or full card numbers over the phone, via text, or by email.
If you receive a suspicious call, message, or email:
Your security is our priority. Stay alert and protect your personal information.
March 11, 2015
We have identified a limited group of members whose Debit Card information (both card numbers and PINs) were at high risk for fraud. We have traced the point of compromise to a breach of cardholder information at Kmart that occurred in October 2014. Although the information was stolen from Kmart in October, fraudulent activity on accounts did not appear until Wednesday, March 11, 2015.
Bay Federal Credit Union takes account security very seriously. Out of an abundance of caution, we have closed the affected Debit Cards to ensure our members’ protection. We feel we have the responsibility to protect our member’s account(s) from becoming subject to fraudulent activity. Letters of notification have been mailed to affected members, and new Debit Cards for these members have also been ordered. If you believe that your Debit Card may have been part of the Kmart compromise, and has been disabled as a result, you may receive additional information by visiting any of our branch locations, or calling our Member Service Contact Center at 831.479.6000, option 3.
Unfortunately, information security at retailers, such as Kmart, is out of our control. We can partner with you to protect your accounts. We recommend reviewing your accounts on a regular basis using BayFedOnline or our mobile banking app. Be sure to look for and report any suspicious or unusual activity as soon as possible. Also, keep your contact information, such as phone numbers, mailing address and email address updated so we can reach you should the need arise.
For additional information about keeping your card information safe, see our Credit and Debit Card Fraud Prevention information sheet and the Fraud Prevention page.
You will be redirected to a website outside of the Bay Federal Credit Union website and entering a website hosted by another party. The linked website is not operated by Bay Federal Credit Union. Bay Federal Credit Union is not responsible for the content or availability of the linked website. Bay Federal Credit Union does not represent the operator of the linked website, the member, or any other users if the two enter into a transaction. Privacy and Security Policies of the linked website may differ from those of Bay Federal Credit Union.
