Important Security Alert: Stay Safe from Fraudulent Sites

April 10, 2024

Recently, we've observed a notable increase in the number of fraudulent websites aiming to deceive people across the financial industry. This includes sites that falsely claim affiliation with Bay Federal Credit Union, explicitly targeting our community with the intent to steal personal information.

Your Security Is Our Top Priority

We want to remind you of the importance of staying vigilant and ensuring you are securely accessing our legitimate online banking services. When conducting your online banking, always double-check that you are visiting our official websites:

• bayfed.com
• bayfedonline.com

Spotting and Avoiding Fraudulent Websites:

1. Look for the https in the URL — Our official websites use secure connections to protect your data that include the "s" after the "http" at the start of the each URL.
2. Beware of imitations — Fraudulent sites may try to mimic our branding. Always verify the website's legitimacy before entering any personal information. Look for obvious signs of a fake, such as fuzzy or pixelated logos and images, broken links, and/or grammatical errors and frequent typos.
3. Do not click on suspicious links — especially those received via unsolicited emails or text messages. These could direct you to phishing sites designed to steal your information. If you ever have questions about an email's validity, please navigate directly to the trusted website rather than clicking a link.

What To Do If You Suspect Fraud:

If you encounter a suspicious site or receive a potentially fraudulent communication pretending to be Bay Federal Credit Union, please do not interact with it. Instead, immediately contact our support team. We are here to assist you and take necessary actions to protect your accounts and personal information.

Continuous Vigilance:

We continuously monitor for fraudulent activity and work diligently to safeguard your financial well-being. Enhancing your awareness and adopting secure online practices are powerful steps toward protecting yourself against fraud.

Trusted Partner Sites

As part of our commitment to providing you with comprehensive and secure financial services, Bay Federal Credit Union partners with select, reputable companies that help us extend the range of services we offer. 

Identifying and Trusting Partner Sites:

• Secure Links from Trusted Sources — When accessing services provided by our partners, always ensure you're clicking on links from our official website or direct communications from us.
• Verification — If ever in doubt, contact our member services team for verification of a partner website's legitimacy. We are here to confirm any details for you, ensuring your peace of mind.

Our Promise of Security with Partners:

Every partner site undergoes rigorous scrutiny and is selected based on their adherence to the highest security standards. This ensures that your personal and financial information remains protected, in line with our own security policies.

Your Role in Maintaining Security:

While we and our partners employ advanced security measures, your vigilance is equally important. Be mindful of the websites you visit and the information you share online. Always verify the authenticity of a site that requests your sensitive information, even if it appears to be one of our trusted partners.

Reach Out with Any Concerns:

Should you have any questions or need further clarification on our partner sites, please don't hesitate to reach out to our member service center. Your security and trust in our services are of utmost importance to us.

Thank you for your attention to this important matter and for being a valued Bay Federal Credit Union member. Together, we can ensure a safe and secure banking environment for all our members.