Capitola, CA – April 4, 2024 – Bay Federal Credit Union recently recognized their top performing employees of 2023 and presented their coveted Service Excellence Award.
The 2023 Service Excellence Award, Bay Federal’s most prestigious award for employees, was awarded to two exceptional individuals this year, Trisha Bennett, Assistant Vice President Enterprise Applications and PMO, and Rachael Campos, Member Service Center Assistant Manager.
Ms. Bennett is known for her positive, proactive, and collaborative attitude. She actively seeks solutions to work through challenges, keeps our member’s experience in mind, facilitates a fun and engaging environment, and creates new ways to experience team building and service to our community. Ms. Campos consistently goes above and beyond to help members and fellow employees, while always remaining friendly, engaging, and helpful under all circumstances. While stepping into a new role this last year, Ms. Campos provided thoughtful leadership, collaboration, and accountability while solving complex issues.
34 additional winners were announced throughout the evening, including: the Wind Beneath our Wings award, which celebrates collaboration between back-office departments and frontline branch staff; the Community Champions Award, which honors employees that go above and beyond when volunteering in the community; and the PACIFIC Spirit Award, which honors employees who represent Bay Federal’s values and demonstrate dedication, initiative, and a positive outlook. Awards also went to employees who made significant contributions by proposing efficiencies (BayIDEAS Awards), regularly collaborating with others (Collaborator Club Award), and making positive impacts within their first year (Rookie Awards).
Bay Federal continued its tradition of honoring branch employees for outstanding member service with its Member Experience Champions Award, Member Hero Awards, Sales Super Star Awards, Service Supervisor Award, Service Manager Award, and Branch Manager Award.
Member Experience Champions Award
Aptos Branch
Member Hero Award – Member Service Representative
Joseph Brito, Capitola
Member Hero Award – Member Service Center Representative
Abra Larr
Sales Super Star Award – Financial Services Officer
Drew Thompson, Capitola
Sales Super Star Award – Home Loan Consultant
Camac Serna
Financial Advisor Award
Sam Solgan
Service Supervisor Award
Sam Hammerness, Capitola
Service Manager Award
Denise Gomez, Capitola
AVP/Branch Manager Award
Nicole Beaver, Capitola
Rookie Awards
Omar Garibay, Facilities
Victor Verdugo, River Street
Lauren Walker, Marketing
BayIdeas Awards
Wimala Brown, FSO, Capitola
Michelle Asistin, Senior Loan Services Specialist
Collaborator Club Award
Ryan Borella, MSS, Capitola
Pacific Spirit Awards
Alex Shehab, Branch Sales & Service Trainer
Ana Montejano, Senior MSC Support Specialist
Anna Ladas, Digital Systems Leader
Claudina Chavez, Senior MSC Support Specialist
Crystal Espinoza, FSO, Aptos
Hale Brewer, Deposit Production Specialist
Jennifer Price, Senior Accountant
Joey Miranda, Compensation & Benefits Assistant Manager
Karen Salazar, Digital Lending Officer
Kaylee Raymond, FSO, Capitola
Melissa Fitzpatrick, Digital Experience & Website Management
Paul Henry, Senior Deposit Production Specialist
Wind Beneath Our Wings Awards
Sean Carter, Mortgage Operations Manager
Scott Nguyen, AVP Loan Servicing & Collections
Jessika Wilson, AVP Human Resources
Community Champion Awards
Jess Rodriguez, DMV Titling Specialist
Brenda Espana, Member Relationship Specialist, Watsonville
Michelle Asistin, Senior Loan Services Specialist
About Bay Federal Credit Union
Bay Federal Credit Union is a full-service, not-for-profit financial institution that serves over 86,000 members and 2,400 local businesses throughout Santa Cruz, San Benito, and Monterey counties. With more than $1.6 billion in assets, Bay Federal is the largest member-owned financial institution in the region. The organization has been proudly serving its members and the community since 1957. Bay Federal is a certified Community Development Financial Institution, with a primary mission of promoting community development alongside their financial activities. Bay Federal has an award-winning employee volunteer program in which employees have given their own money and volunteer for numerous local schools, nonprofit organizations, and community events each year.
Contact: Amy Ivey, SVP, Chief Marketing Officer
Bay Federal Credit Union
831.477.8409
aivey@bayfed.com
Service Excellence Award Winners Trisha Bennett, Assistant Vice President Enterprise Applications and PMO, and Rachael Campos, Member Service Center Assistant Manager.
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