Bay Federal Promotes Holga Nugent to Assistant Vice President

Capitola, CA – May 20, 2024 – Bay Federal announced the promotion of Holga Nugent to Assistant Vice President of the Member Service Center.

Ms. Nugent joined the Credit Union in November 2021 during a particularly unique post-pandemic era. Ms. Nugent immediately recognized the imperative for expansion and efficiencies at the Credit Union’s Member Service Center. She made remarkable contributions supporting staffing, developing improvements to wait times, and establishing a new level of member service. Her recent advancement into a leadership role has resulted in an energized sense of morale for her team and exceptional quality of service for members.

“My ongoing goals encompass fostering a culture of collaboration, driving operational efficiency through process optimization, and empowering our talented team with ongoing training and development initiatives,” Ms. Nugent said. “Together, we’ll continue to elevate the member experience to new levels of delight!”

Before joining Bay Federal, Ms. Nugent obtained nearly 10 years of professional experience in the credit union industry. Her higher education background includes a collegiate soccer career at Concordia University where she attained a Bachelor of Science degree in Exercise and Sports Science, before receiving her Master of Arts degree in Leadership and Organizational Studies from Azusa Pacific University. She continues to dedicate time to developing her process improvement expertise and has gained six sigma professional certifications.

When she’s not working, Ms. Nugent enjoys spending time with her family, including her adorable baby girl.

About Bay Federal Credit Union
Bay Federal Credit Union is a full-service, not-for-profit financial institution that serves over 86,000 members and 2,400 local businesses throughout Santa Cruz, San Benito, and Monterey counties. With more than $1.6 billion in assets, Bay Federal is the largest member-owned financial institution in the region. The organization has been proudly serving its members and the community since 1957. Bay Federal is a certified Community Development Financial Institution, with a primary mission of promoting community development alongside their financial activities. Bay Federal has an award-winning employee volunteer program in which employees have given their own money and volunteer for numerous local schools, nonprofit organizations, and community events each year.

Contact: Amy Ivey, SVP, Chief Marketing Officer
Bay Federal Credit Union
831.477.8409
aivey@bayfed.com